Massage Tag Changes and Benefits.
Tag
|
Description
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Allowed
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Disallowed
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CONFIRMED EVENT UPDATE
POST PURCHASE UPDATE
|
Send the user reminders or
updates for an event they have registered for (e.g., RSVP'ed, purchased tickets). This tag may be used for upcoming events and events in progress
Notify the user of an
update on a recent purchase...
|
Reminder of upcoming
classes, appointments, or events that the user has scheduled
Confirmation of user's
reservation or
attendance to an accepted event or appointment
Notification of user's
transportation or trip scheduled, such as arrival, cancellation, baggage
delay, or other status changes
Confirmation of the transaction, such as invoices or receipts
Notifications of shipment
status, such as product in-transit, shipped, delivered, or delayed
Changes related to an order
that the user placed, such credit card has declined, backorder items, or
other order updates that require user action
|
Promotional content,
including but not limited to deals, offers, coupons, and discounts
Content related to an event
the user has not signed up for (e.g., reminders to purchase event tickets,
cross-sell of other events, tour schedules, etc)
Messages related to past
events
Prompts to any survey, the poll, or reviews unrelated to a preceding interaction in Messenger
Promotional content,
including but not limited to deals, promotions, coupons, and discounts
Messages that cross-sell or
up-sell products or services
Prompts to any survey, the poll, or reviews unrelated to a preceding interaction in Messenger
|
Message tags enable sending important and personally relevant 1:1 updates to users outside the
standard messaging window.
Businesses are encouraged to respond within 24 hours to
user’s messages and Message tags enable sending important and personally
relevant 1:1 updates to users outside the standard messaging window. Businesses
may send promotional content using standard messaging and sponsored messages.
Message tags may not be used to send promotional content,
including but not limited to deals, offers, coupons, and discounts. Use of tags
outside of the approved use cases below may result in restrictions on the
Page's ability to send messages. To Know more See the Messenger
Platform policy for details.
